National Driver Accountability Program

NDAP's efforts to reduce the risk and exposure to excessive liability and worker's compensation claims resulting out of preventable vehicle crashes should be commended.

Your decal program is unique, innovative and cost-effective. The accountability aspect of your program will hold driver's to task by making them more aware on the road which I believe will ultimately lead to fewer accidents.

Keep up the good work!

Grover Trask
District Attorney(Ret)
County of Riverside, CA.

Services

Messaging Services:

Toll free 877 number is attended to by automated Voice Recognition system with step-by-step interactive prompts to record message.
The customer places a sticker with unique ID onto back of their vehicles.
When an incident occurs, the driving public calls in on this 877# and reports that unique sticker ID.
Once the Caller has finished recording their message, the NDAP Auto-Attendant will automatically do the following:
- Initiate a call to the customer(s) and playback the message. Customer can replay this message remote in order to re-listen to the caller's message.
- Send an email to the customer(s) with following information:
  - The incident message attached for immediate playback on the computer.
  - Caller's phone number in order to call back and gather additional information on the incident.
- Logs the incident in the NDAP database for review and follow-up using the NDAP web application.

Custom Web Application:

Customer uses an SSL secured login to access the NDAP web application.
Once logged in, the Customer can:
- View the messages that have come in by driver, license plate, sticker ID or vehicle ID.
- Assign the messages to the responsible driver to document driver history.
- Attach unlimited follow-up documentation on each driving incident.
- Listen to each call that has come in on their driver.
- View call statistics and trends by reporting periods.
- Preview 1-2 minute instructional videos on how to perform certain functions in the system.
Incoming Messages are date and time stamped by NDAP's Voice-Attendant in order to determine when the call was received.
Caller's phone number is captured and associated with each voice message.
Scheduled reports are emailed as attachments (PDF) to each responsible safety manager.

NDAP Support:

NDAP messaging services active 24/7.
NDAP Web system is available to our clients 24/7.
NDAP utilizes "Live Help" allowing you to bypass email and phone calls and chat directly with an NDAP expert
NDAP business hours are 8:00am - 5:00pm (PST) Monday thru Friday.